Frequently asked questions
Before you begin.
Clear answers about prescriptions, frames, timing, payment, and service.
What lens brand does Refocus provide?+
Refocus uses genuine ZEISS lenses for every prescription lens replacement order.
Do I need a valid prescription?+
Yes. A current, legally valid eyeglass prescription is required for prescription lens replacement.
How do I provide PD and fitting measurements?+
Ask your optometrist or previous optical office for your distance PD and, for multifocals, segment or fitting height if available. Comfortable current single-vision, bifocal, or progressive lenses can also provide a useful fitting reference when left installed in the frame. If records are unavailable, follow the two-photo PD Meter instructions on the mail-in page.
Should I mail my glasses immediately?+
No. Submit your order and wait for approval. Refocus emails a prepaid USPS label and packing instructions after the review is complete.
Can every frame receive new lenses?+
Not always. Older, brittle, heavily worn, or previously repaired frames can carry additional risk. We review the frame before proceeding.
How long will my order take?+
Most orders are estimated at 3–10 business days after the glasses arrive, depending on the prescription, lens package, and availability.
How do I pay?+
Listed packages can be purchased through secure Square checkout. Standard round-trip tracked shipping is $14.95 for orders under $199 and free for orders of $199 or more. It includes the prepaid label to Refocus and tracked return delivery.
Do you accept insurance?+
Refocus is private pay and does not bill vision insurance. FSA and HSA cards are accepted for eligible purchases.
Do you have a storefront?+
No. Refocus offers mail-in service nationwide and appointment-only mobile service in the Antelope Valley.